Virtual Receptionist

POSB's virtual receptionist team is trained to be the welcoming voice of your dental practice. They can efficiently handle appointment scheduling, manage patient records, and verify insurance coverage, allowing the dental team to focus on providing patient care. Our professionals are trained using several different practice management software and other tools commonly used in dental offices. With professionalism and a friendly demeanor, we ensure your patients receive exceptional customer service and a positive experience. 

We offer flexible working hours, including after-hours and weekend support, which can be particularly beneficial for practices that operate outside regular business hours.  After-hours appointment scheduling has become an important tool for many dental office growth plans. After-hours booking may seem like a minor detail about how you run your business, but it can make a huge difference in how you engage with your patients. Statistics show that in today’s world, only 55% of bookings happen during business hours while 45% happen after hours. With the after-hours booking, patients can book last-minute appointments in time slots that might go unfilled. 

We are more than just a telephone answering service. We don’t take a message and let your lead wait to hear back the next day. We also handle scheduling appointments on your behalf. We’ll schedule qualified leads into your software.